Non Voice Support - Urgent Hiring

TASK AGENCIES INC; Taguig; Hybrid; PHP 201,000 - 279,000; Full time

Benefits offered by this job

Competitive salary package

Career growth opportunities

Comprehensive training programme

Team-oriented environment

Health and wellness benefits

Work-life balance initiatives

Job summary

TASK AGENCIES INC is hiring for a Non-Voice Support professional to join our customer service team in Bonifacio Global City, Taguig. This full-time role focuses on providing timely, excellent assistance through non-voice channels.

You will handle email, live chat, social media, and other written communications, document interactions, and maintain high service quality while meeting performance metrics. We offer training, career growth, and a collaborative environment.

Qualifications

• Excellent written communication with strong attention to detail and grammar.
• Proficiency in English, both written and verbal.
• Proven customer service experience, preferably in a call centre or support environment.
• Ability to multitask and manage multiple inquiries simultaneously.
• Strong problem-solving skills and a customer-centric approach.

Responsibilities

• Respond to customer inquiries via email, live chat, social media and other non-voice channels in a timely manner.
• Provide accurate and helpful information regarding products, services and company policies.
• Document all customer interactions in the support ticketing system.
• Resolve customer issues adhering to established procedures and guidelines.
• Escalate complex issues to appropriate departments or supervisors as necessary.
• Maintain a professional and courteous tone across all written communications.
• Meet or exceed performance metrics including response time and customer satisfaction scores.
• Contribute to team goals and collaborate with colleagues to provide consistent service.

Skills

Written communication

English proficiency

Customer service experience

Multitasking

Problem solving

Computer literacy

Team collaboration

Patience & empathy

Adaptability

Education

High school diploma

Job description

About the role

TASK AGENCIES INC is seeking enthusiastic and dedicated Non Voice Support professionals to join our customer service team on a full-time basis. This is an urgent hiring opportunity based in Bonifacio Global City, Taguig City, Metro Manila. In this role, you will provide exceptional customer support through non-voice channels, ensuring clients receive timely and professional assistance whilst maintaining the highest standards of service quality.

Key responsibilities

• Respond to customer inquiries via email, live chat, social media and other non-voice communication channels in a timely manner
• Provide accurate and helpful information to customers regarding products, services and company policies
• Document all customer interactions comprehensively within the support ticketing system
• Resolve customer issues efficiently whilst adhering to established procedures and guidelines
• Escalate complex issues to appropriate departments or supervisors as necessary
• Maintain a professional and courteous tone across all written communications
• Meet or exceed established performance metrics including response time, resolution time and customer satisfaction scores
• Contribute to team goals and collaborate with colleagues to provide consistent service excellence
• Stay informed of product and service updates to ensure accurate customer support

What we're looking for

• Excellent written communication skills with strong attention to detail and grammar
• Proficiency in English, both written and verbal
• Proven customer service experience, preferably in a call centre or support environment
• Ability to multitask and manage multiple customer inquiries simultaneously
• Strong problem-solving skills and a customer-centric approach
• Proficiency in using computers and relevant software applications
• Ability to work effectively within a team whilst maintaining individual accountability
• Patience, empathy and professional demeanour when dealing with customers
• Adaptability and willingness to learn new systems and processes
• High school diploma or equivalent; additional qualifications in customer service are advantageous

What we offer

• Competitive salary package commensurate with experience
• Opportunities for career growth and advancement within the organisation
• Comprehensive training programme to ensure your success in the role
• Supportive and collaborative team environment
• Health and wellness benefits
• Work-life balance initiatives to support employee wellbeing

About us

TASK AGENCIES INC is a leading customer service outsourcing provider committed to delivering exceptional support solutions to our clients. With a focus on quality, reliability and employee satisfaction, we pride ourselves on building strong teams that consistently exceed customer expectations. Our company culture emphasises continuous improvement, professional development and creating a supportive workplace where employees can thrive.

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