Villa Manager / Front Office Manager

Shangri-La Group; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Local package

Job summary

Shangri-La Boracay seeks a Villa Manager / Front Office Manager to deliver exceptional guest services while directing Front Office and Villa operations. The role supervises Service Leaders and Associates, ensuring villas and surroundings meet Shangri-La’s quality standards.

The successful candidate will lead with guest focus, strong communication, and a proactive approach to service delivery, with English fluency and a background in luxury hospitality.

Qualifications

• University degree or diploma in hotel management.
• Experience in an international hotel in the same capacity is an advantage.
• Strong background in Butler services is a plus.
• Self-starter, guest-oriented, with eye for details and anticipates guests' needs.
• Strong leadership, training and interpersonal skills.
• Excellent communication skills in English.
• Knowledge of other international languages is preferable but not required.
• Excellent computer skills including Microsoft Office and Opera system.

Responsibilities

• Provide guest services and supervision in Front Office / Villa per Shangri-La standards.
• Coordinate with and supervise Service Leaders and Associates in Front Office / Villas.
• Ensure cleanliness and maintenance of guest villas and surrounding areas.
• Deliver friendly, efficient, and customer-oriented service on guest floors.

Skills

Leadership

Guest-oriented

Attention to detail

Communication

Interpersonal skills

Education

University degree or diploma in hotel management

Tools

Opera system

Microsoft Office

Job description

Villa Manager / Front Office Manager

Company : Shangri-La Group

Job Type : Full Time

Philippines

Shangri-La Boracay

Located in the country’s premier beach destination, Shangri-La Boracay is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12‑hectare resort is a 10‑minute drive from the popular White Beach. The resort offers 219 rooms including 36 villas and suites; comprehensive leisure facilities; 350 meters of secluded beach front; and a thriving ecosystem of diverse flora and fauna. Within the resort, guests may find a tranquil escape in Chi, The Spa.

DUTIES

The Villa Manager / Front Office Manager provides guest services as well as supervision, direction and leadership in the Front Office / Villa in accordance with the objectives, performance and quality standards established by Shangri-La Hotels & Resorts. Coordinates with and supervises all Service Leaders and Associates in Front Office / Villas. He/she ensures the proper completion of all tasks, is responsible for the cleanliness and maintenance of the guest's villas and surrounding areas. Also, provides for various guest services on the guest floors in accordance with the standards, guidelines and policies established by Shangri-La Hotel and Resorts and by the Hotel in order to ensure friendly, efficient and customer oriented service in a clean and orderly environment.

REQUIREMENTS

• University degree or diploma in hotel management
• Experience in an international hotel in the same capacity is an advantage.
• Has strong background in Butler services is a plus.
• A self-starter, guest-oriented, with eye for details and anticipates guests' needs.
• Strong leadership skills, training skills and interpersonal skills.
• Excellent communication skills in English.
• Knowledge of other international languages is preferable but not required.
• Excellent computer skills Microsoft Office and Opera system.

***Compensation and Benefits: Local Package is offered.