Service Associate - Front Office (Guest Services Officer)

Shangri-La's Boracay Resort & Spa; Malay; On-site; PHP 201,000 - 290,000; Full time

Job summary

Shangri-La Boracay seeks a Service Associate – Guest Relations to deliver personalized and prompt service to guests from arrival to departure, ensuring courteous and efficient experiences.

The role requires experience in international hotels, a hospitality degree, and strong English language skills, with knowledge of front office systems like OPERA.

Qualifications

• Experience in an International Hotel/Resort is an advantage.
• Graduate of Hospitality Management/International Hospitality Management or related course.
• High fluency in both oral and written English.
• Knowledgeable in front office operating systems, OPERA and other applications.
• Passionate about guest satisfaction.

Responsibilities

• Provide personalized and prompt service to guests from arrival to departure.
• Ensure courteous, tactful, and efficient services for all hotel guests and patrons.

Skills

Fluent English

Guest service

Communication

Education

Hospitality Management degree

Tools

OPERA

Job description

Shangri-La Boracay

Located in the country’s premier beach destination, Shangri-La Boracay is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers 219 rooms including 36 villas and suites; comprehensive leisure facilities; 350 meters of secluded beach front; and a thriving ecosystem of diverse flora and fauna. Within the resort, guests may find a tranquil escape in Chi, The Spa.

DUTIES:

The Service Associate – Guest Relations provides personalized and prompt service to guests from arrival to departure, to provide all hotel guests and patrons, courteous, tactful, and efficient services.

REQUIREMENTS:

• Experience in an International Hotel/ Resort is an advantage.
• A graduate of Hospitality Management/ International Hospitality Management or any related course.
• High Fluency inboth oral and writtenEnglish Language.
• Knowledgeable infront officeoperational systems, OPERA and other applications.
• Passionate about guest satisfaction.

***Compensation and Benefits: Local Package is offered.