Villa & Front Office Lead — Butler-Style Service

Shangri-La Group; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Local package

Job summary

Shangri-La Boracay seeks a Villa Manager / Front Office Manager to deliver exceptional guest services while directing Front Office and Villa operations. The role supervises Service Leaders and Associates, ensuring villas and surroundings meet Shangri-La’s quality standards.

The successful candidate will lead with guest focus, strong communication, and a proactive approach to service delivery, with English fluency and a background in luxury hospitality.

Qualifications

• University degree or diploma in hotel management.
• Experience in an international hotel in the same capacity is an advantage.
• Strong background in Butler services is a plus.
• Self-starter, guest-oriented, with eye for details and anticipates guests' needs.
• Strong leadership, training and interpersonal skills.
• Excellent communication skills in English.
• Knowledge of other international languages is preferable but not required.
• Excellent computer skills including Microsoft Office and Opera system.

Responsibilities

• Provide guest services and supervision in Front Office / Villa per Shangri-La standards.
• Coordinate with and supervise Service Leaders and Associates in Front Office / Villas.
• Ensure cleanliness and maintenance of guest villas and surrounding areas.
• Deliver friendly, efficient, and customer-oriented service on guest floors.

Skills

Leadership

Guest-oriented

Attention to detail

Communication

Interpersonal skills

Education

University degree or diploma in hotel management

Tools

Opera system

Microsoft Office

Job description

Shangri-La Boracay seeks a Villa Manager / Front Office Manager to deliver exceptional guest services while directing Front Office and Villa operations. The role supervises Service Leaders and Associates, ensuring villas and surroundings meet Shangri-La’s quality standards.

The successful candidate will lead with guest focus, strong communication, and a proactive approach to service delivery, with English fluency and a background in luxury hospitality.