Villa Manager / Front Office Manager

Shangri-La's Boracay Resort & Spa; Malay; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Local package

Job summary

Shangri-La Boracay Resort & Spa invites a proactive Villa Manager / Front Office Manager to lead guest services on the villa and front office floors. You will supervise Service Leaders and Associates, ensuring cleanliness and maintenance of guest villas and surroundings while delivering Shangri-La's renowned guest experience.

Ideal candidates hold a hotel management degree, have strong leadership and English communication skills, and bring experience from international hotels.

Qualifications

• University degree or diploma in hotel management is required.
• Experience in an international hotel in the same capacity is an advantage.
• Strong background in Butler services is a plus.
• Excellent communication skills in English.

Responsibilities

• Supervise Front Office / Villas and ensure service standards.
• Coordinate and lead Service Leaders and Associates in Front Office/Villas.
• Ensure cleanliness and maintenance of guest villas and surrounding areas.
• Provide guest services on guest floors in accordance with Shangri-La standards.

Skills

Leadership

Training

Interpersonal skills

English communication

Attention to detail

Guest-focused

Education

University degree or diploma in hotel management

Tools

Opera PMS

Microsoft Office

Job description

Shangri-La Boracay

Located in the country’s premier beach destination, Shangri-La’s Boracay Resort and Spa is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers 219 rooms including 36 villas and suites; comprehensive leisure facilities; 350 meters of secluded beach front; and a thriving ecosystem of diverse flora and fauna. Within the resort, guests may find a tranquil escape in Chi, The Spa.

DUTIES

The Villa Manager / Front Office Manager provides guest services as well as supervision, direction and leadership in the Front Office / Villa in accordance with the objectives, performance and quality standards established by Shangri-La Hotels & Rsorts. Coordinates with and supervises all Service Leaders and Associates in Front Office / Villas. He/she ensures the proper completion of all tasks, is responsible for the cleanliness and maintenance of the guestsvillas and surrounding areas. Also, provides for various guest services on the guest floors in accordance with the standards, guidelines and policies established by Shangri-La Hotel and Resorts and by the Hotel in order to ensure friendly, efficient and customer oriented service in a clean and orderly environment.

REQUIREMENTS:

REQUIREMENTS

• University degree or diploma in hotel management
• Experience in an international hotel in the same capacity is an advantage.
• Has strong background in Butler services is a plus.
• A self-starter, guest-oriented, with eye for details and anticipates guests' needs.
• Strong leadership skills, training skills and interpersonal skills.
• Excellent communication skills in English.
• Knowledge of other international languages is preferable but not required.
• Excellent computer skills Microsoft Office and Opera system.

***Compensation and Benefits: Local Package is offered.