Service Associate - Front Office (Guest Services Officer)

Shangri-La Group; Malay; On-site; PHP 180,000 - 320,000; Full time

Job summary

Shangri-La Boracay is seeking a Service Associate – Guest Relations to deliver exceptional guest care from arrival to departure. You will ensure a warm, efficient experience at every touchpoint and coordinate with other hotel teams to meet guest needs.

The ideal candidate has hospitality education and fluency in English, along with knowledge of front office systems. Experience with an international hotel/resort is an advantage, and local compensation is offered.

Qualifications

• Graduate of Hospitality Management or related course.
• High fluency in English (oral and written).
• Experience in an International Hotel/ Resort is an advantage.
• Knowledgeable in front office systems, OPERA and other applications.

Responsibilities

• Provide personalized and prompt service to guests from arrival to departure, ensuring courteous, tactful and efficient assistance.

Skills

Guest relations

Fluent English

Customer service

Education

Hospitality Management degree

Tools

OPERA

Job description

Shangri-La Boracay

Located in the country’s premier beach destination, Shangri-La Boracay is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers 219 rooms including 36 villas and suites; comprehensive leisure facilities; 350 meters of secluded beach front; and a thriving ecosystem of diverse flora and fauna. Within the resort, guests may find a tranquil escape in Chi, The Spa.

Duties

The Service Associate – Guest Relations provides personalized and prompt service to guests from arrival to departure, to provide all hotel guests and patrons, courteous, tactful, and efficient services.

Requirements

• Experience in an International Hotel/ Resort is an advantage.
• A graduate of Hospitality Management/ International Hospitality Management or any related course.
• High Fluency in both oral and written English Language.
• Knowledgeable in front office operational systems, OPERA and other applications.
• Passionate about guest satisfaction.
• Compensation and Benefits: Local Package is offered.