Service Leader - Front Office

Shangri-La Group; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shangri-La Boracay Resort and Spa seeks a Service Leader - Front Office to oversee guest arrivals, departures, and cashiering operations. Based in Boracay, you will ensure smooth check-ins, prompt responses to guest requests, and a seamless front desk experience.

The ideal candidate has hospitality management education, experience in international hotels, fluent English, and knowledge of OPERA or similar systems, with a passion for guest satisfaction.

Qualifications

• Experience in an International Hotel/Resort is an advantage.
• Graduation in Hospitality Management or related course.
• Fluency in both oral and written English.
• Knowledgeable in front office operational systems, OPERA and other applications.
• Passionate about guest satisfaction.

Responsibilities

• Handle guest check-ins and check-outs efficiently.
• Perform cashiering functions accurately.
• Assist with guest requests and inquiries promptly.

Skills

Guest service excellence

Communication skills

English fluency

Hospitality knowledge

Education

Hospitality Management degree

International Hospitality Management

Tools

OPERA

Job description

Service Leader - Front Office

Company: Shangri-La Group

Job Type: Full Time

Location: Philippines

Shangri-La Boracay

Located in the country’s premier beach destination, Shangri-La’s Boracay Resort and Spa is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers 219 rooms including 36 villas and suites; comprehensive leisure facilities; 350 meters of secluded beach front; and a thriving ecosystem of diverse flora and fauna. Within the resort, guests may find a tranquil escape in Chi, The Spa.

DUTIES:

Performs check-ins and check-outs efficiently. Performs cashiering functions efficiently. Handles all guests’ request or enquires promptly and efficiently.

REQUIREMENTS:

• Experience in an International Hotel/ Resort is an advantage.


• A graduate of Hospitality Management/ International Hospitality Management or any related course.


• Fluency inboth oral and writtenEnglish.


• Knowledgeable infront officeoperational systems, OPERA and other applications.


• Passionate about guest satisfaction.

***Compensation and Benefits: Local Package is offered.