Villa Manager / Front Office Manager

Shangri-La Group; Malay; On-site; PHP 900,000 - 1,700,000; Full time

Benefits offered by this job

Local Package is offered

Job summary

Shangri-La Boracay seeks a Villa Manager / Front Office Manager to lead guest services and supervise the Front Office and Villas, ensuring top‑notch guest experience. You will coordinate with Service Leaders and associates to maintain high standards of service and operations on site.

You will oversee cleanliness and maintenance of guest villas and surrounding areas, delivering friendly, efficient and customer‑oriented service in line with Shangri-La Hotels & Resorts standards.

Qualifications

• University degree or diploma in hotel management.
• Excellent communication skills in English.
• Experience in an international hotel is an advantage.
• Strong leadership and interpersonal skills.
• Knowledge of additional languages is a plus.

Responsibilities

• Provide guest services and supervision in Front Office / Villa according to Shangri-La standards.
• Coordinate with Service Leaders and Associates in Front Office / Villas.
• Ensure cleanliness and maintenance of guests' villas and surrounding areas.
• Provide guest services on the guest floors to ensure friendly, efficient and customer oriented service.

Skills

Leadership

Interpersonal skills

Communication skills

Training skills

Eye for detail

Education

University degree or diploma in hotel management

Tools

Microsoft Office

Opera system

Job description

Shangri-La Boracay

Located in the country’s premier beach destination, Shangri-La Boracay is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers 219 rooms including 36 villas and suites; comprehensive leisure facilities; 350 meters of secluded beach front; and a thriving ecosystem of diverse flora and fauna. Within the resort, guests may find a tranquil escape in Chi, The Spa.

DUTIES

The Villa Manager / Front Office Manager provides guest services as well as supervision, direction and leadership in the Front Office / Villa in accordance with the objectives, performance and quality standards established by Shangri-La Hotels & Resorts. C oordinates with and supervises all Service Leaders and Associates in Front Office / Villas. He/she ensures the proper completion of all tasks, is responsible for the cleanliness and maintenance of the guests villas and surrounding areas. Also, provides for various guest services on the guest floors in accordance with the standards, guidelines and policies established by Shangri-La Hotel and Resorts and by the Hotel in order to ensure friendly, efficient and customer oriented service in a clean and orderly environment.

Requirements

• University degree or diploma in hotel management
• Experience in an international hotel in the same capacity is an advantage.
• Has strong background in Butler services is a plus.
• A self-starter, guest-oriented, with eye for details and anticipates guests' needs.
• Strong leadership skills, training skills and interpersonal skills.
• Excellent communication skills in English.
• Knowledge of other international languages is preferable but not required.
• Excellent computer skills Microsoft Office and Opera system.
• Compensation and Benefits: Local Package is offered.