Villa & Front Office Manager - Guest Experience Lead

Shangri-La Group; Malay; On-site; PHP 900,000 - 1,700,000; Full time

Benefits offered by this job

Local Package is offered

Job summary

Shangri-La Boracay seeks a Villa Manager / Front Office Manager to lead guest services and supervise the Front Office and Villas, ensuring top‑notch guest experience. You will coordinate with Service Leaders and associates to maintain high standards of service and operations on site.

You will oversee cleanliness and maintenance of guest villas and surrounding areas, delivering friendly, efficient and customer‑oriented service in line with Shangri-La Hotels & Resorts standards.

Qualifications

• University degree or diploma in hotel management.
• Excellent communication skills in English.
• Experience in an international hotel is an advantage.
• Strong leadership and interpersonal skills.
• Knowledge of additional languages is a plus.

Responsibilities

• Provide guest services and supervision in Front Office / Villa according to Shangri-La standards.
• Coordinate with Service Leaders and Associates in Front Office / Villas.
• Ensure cleanliness and maintenance of guests' villas and surrounding areas.
• Provide guest services on the guest floors to ensure friendly, efficient and customer oriented service.

Skills

Leadership

Interpersonal skills

Communication skills

Training skills

Eye for detail

Education

University degree or diploma in hotel management

Tools

Microsoft Office

Opera system

Job description

Shangri-La Boracay seeks a Villa Manager / Front Office Manager to lead guest services and supervise the Front Office and Villas, ensuring top‑notch guest experience. You will coordinate with Service Leaders and associates to maintain high standards of service and operations on site.

You will oversee cleanliness and maintenance of guest villas and surrounding areas, delivering friendly, efficient and customer‑oriented service in line with Shangri-La Hotels & Resorts standards.