Front Office Service Leader - Guest Experience

Shangri-La Group; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shangri-La Boracay Resort and Spa seeks a Service Leader - Front Office to oversee guest arrivals, departures, and cashiering operations. Based in Boracay, you will ensure smooth check-ins, prompt responses to guest requests, and a seamless front desk experience.

The ideal candidate has hospitality management education, experience in international hotels, fluent English, and knowledge of OPERA or similar systems, with a passion for guest satisfaction.

Qualifications

• Experience in an International Hotel/Resort is an advantage.
• Graduation in Hospitality Management or related course.
• Fluency in both oral and written English.
• Knowledgeable in front office operational systems, OPERA and other applications.
• Passionate about guest satisfaction.

Responsibilities

• Handle guest check-ins and check-outs efficiently.
• Perform cashiering functions accurately.
• Assist with guest requests and inquiries promptly.

Skills

Guest service excellence

Communication skills

English fluency

Hospitality knowledge

Education

Hospitality Management degree

International Hospitality Management

Tools

OPERA

Job description

Shangri-La Boracay Resort and Spa seeks a Service Leader - Front Office to oversee guest arrivals, departures, and cashiering operations. Based in Boracay, you will ensure smooth check-ins, prompt responses to guest requests, and a seamless front desk experience.

The ideal candidate has hospitality management education, experience in international hotels, fluent English, and knowledge of OPERA or similar systems, with a passion for guest satisfaction.