Urgent Hiring: Call Center Agent

Miranda HR; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service provider in Pasig is seeking individuals to deliver exceptional customer service through phone, email, and chat. You will handle inquiries, resolve issues, and ensure customer satisfaction while using company software for tracking interactions. The ideal candidate has a High School Diploma and 0–2 years of experience, with strong English communication and interpersonal skills. Work ethic and people skills are essential for this role, with opportunities for back office support.

Qualifications

• 0–2 years of experience in customer service or a similar role.
• Ability to perform back office support as required.

Responsibilities

• Provide excellent customer service by handling inquiries and resolving issues via phone, email, or chat.
• Manage and track customer interactions and transactions efficiently using company software.
• Achieve customer satisfaction and maintain high service quality standards.
• Collaborate with team members to improve service procedures and customer experiences.
• Conduct follow-up calls to ensure issues are resolved and customers are satisfied.

Skills

Proficient in English Language

Strong customer service abilities

Interpersonal skills

Strong work ethic

People skills

Education

High School Diploma or equivalent

Job description

Description

• Provide excellent customer service by handling inquiries and resolving issues via phone, email, or chat.
• Manage and track customer interactions and transactions efficiently using company software.
• Achieve customer satisfaction and maintain high service quality standards.
• Collaborate with team members to improve service procedures and customer experiences.
• Conduct follow-up calls to ensure issues are resolved and customers are satisfied.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Proficient in English Language, strong customer service abilities, and interpersonal skills.
• Qualities and Traits: Strong work ethic and people skills.
• Responsibilities and Duties: Ability to perform back office support as required.