Customer Service Agent

Lexie Staffing co.; Makati; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service staffing agency is seeking a Customer Service Representative to assist customers through phone, email, or chat. Candidates should have a High School diploma and preferably some customer service experience. Strong English skills and interpersonal abilities are essential. The role demands multitasking in a fast-paced environment.

Qualifications

• Less than 1 year of customer service experience preferred.
• Fast-paced office environment, may involve extended periods on the phone.
• Patient, empathetic, detail-oriented, and capable of multitasking effectively.

Responsibilities

• Assist customers with inquiries and issues via phone, email, or chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and professionally.
• Maintain customer records and update account information.
• Collaborate with team members to improve service quality.
• Participate in training programs to enhance skills.

Skills

Proficient in English language

Strong customer service abilities

Excellent interpersonal skills

Education

High/Senior High School diploma

Job description

Responsibilities

• Assist customers with inquiries and issues via phone, email, or chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and professionally.
• Maintain customer records and update account information.
• Collaborate with team members to improve service quality.
• Participate in training programs to enhance skills.

Qualifications

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: Less than 1 year of customer service experience preferred.
• Skills and Competencies: Proficient in English language, strong customer service abilities, and excellent interpersonal skills.
• Working Conditions: Fast-paced office environment, may involve extended periods on the phone.
• Qualities and Traits: Patient, empathetic, detail-oriented, and capable of multitasking effectively.