Hiring! Call Center Agent!

Miranda HR; Pasig; On-site; PHP 223,000 - 335,000; Full time

Job summary

A customer service provider in Pasig is looking for an entry-level representative to handle incoming calls, respond to inquiries, and resolve issues efficiently. The ideal candidate should have a High School Diploma, strong problem-solving skills, and proficiency in English. Collaboration with team members is essential to enhance service delivery and ensure customer satisfaction. If you are a team player with excellent interpersonal skills, this opportunity may be for you.

Qualifications

• 0–2 years of experience, entry-level position, no experience required.
• Basic technical skills and familiarity with call center operations are a plus.
• Proficient in English with strong customer service skills.
• Excellent problem-solving and interpersonal abilities.
• Team player with good organization.

Responsibilities

• Handle incoming calls and respond to customer inquiries efficiently.
• Provide excellent customer service and support to ensure customer satisfaction.
• Resolve customer issues and complaints through effective problem-solving techniques.
• Document call details and customer information accurately in the system.
• Collaborate with team members to enhance service delivery and performance.

Skills

Proficient in English

Customer service expertise

Strong problem-solving abilities

Team player

Excellent people and organizational skills

Organizational skills

Education

High School Diploma or equivalent

Job description

Description

• Handle incoming calls and respond to customer inquiries efficiently.
• Provide excellent customer service and support to ensure customer satisfaction.
• Resolve customer issues and complaints through effective problem-solving techniques.
• Document call details and customer information accurately in the system.
• Collaborate with team members to enhance service delivery and performance.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred.
• Experience Level: 0–2 years (entry-level position, no experience required).
• Skills and Competencies: Proficient in English language, customer service expertise, and strong problem-solving abilities.
• Qualities and Traits: Must be a team player with excellent people and organizational skills.
• Skills and Competencies: Basic technical skills and familiarity with call center operations are a plus.
• Qualities and Traits: Strong interpersonal skills to build rapport with customers.