Customer Service Agent

Neksjob Philippines; Cebu City; On-site; PHP 167,400 - 223,200; Full time

Job summary

A customer service provider in Cebu City is looking for customer service representatives to assist customers through various channels. The role requires a High/Senior High School diploma and offers training for those with no prior experience. Candidates should have proficient English skills and a strong customer service mentality. The position is in a fast-paced call center environment with flexible shifts.

Qualifications

• High/Senior High School diploma is required.
• No experience necessary; training will be provided.
• Positive attitude, patience, and dedication to exceptional service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues promptly and effectively.

Skills

Proficient English language skills

Strong customer service abilities

Effective problem-solving

Team player mentality

Excellent interpersonal skills

Education

High/Senior High School diploma

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Assist customers via phone, resolve inquiries, and provide information about products and services.
• Resolve customer issues promptly and effectively.
• Maintain a positive attitude while assisting customers.
• Document customer interactions in the CRM system.
• Collaborate with team members to enhance service quality.
• Participate in training programs for continuous improvement.

Qualifications

• Educational Qualifications: High/Senior High School diploma is required.
• Experience Level: No experience necessary; training will be provided.
• Skills and Competencies: Proficient English language skills, strong customer service abilities, effective problem-solving, team player mentality, and excellent interpersonal skills.
• Working Conditions: Fast-paced call center environment with flexible shifts.
• Qualities and Traits: Positive attitude, patience, and a dedication to exceptional service.