Hiring! Call Center Agents

Miranda HR; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading HR service provider in the Philippines is seeking an entry-level Customer Service Representative. This role involves handling incoming calls, assisting customers with inquiries, and providing effective support while maintaining accurate records. The ideal candidate will possess strong organizational and interpersonal skills and show a willingness to work collaboratively in a team environment. A High School Diploma or equivalent is required for this position. Join this dynamic firm to enhance your career in customer service.

Qualifications

• 0-2 years of experience in customer service or call center environments.
• Capability to communicate effectively with customers.
• Detail-oriented with an ability to maintain accurate records.

Responsibilities

• Handle incoming calls and assist customers with inquiries.
• Provide excellent customer service and support.
• Maintain accurate records of customer interactions.
• Collaborate with team members to enhance service delivery.

Skills

Strong organizational skills

Interpersonal skills

Call center operations

Customer service

Problem-solving abilities

Scheduling abilities

Teamwork

Education

High School Diploma or equivalent

Job description

Description

• Handle incoming calls and assist customers with inquiries and issues.
• Provide excellent customer service and support through effective communication.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Participate in training sessions to improve product knowledge and service skills.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years (entry-level position).
• Skills and Competencies: Strong organizational and interpersonal skills.
• Skills and Competencies: Proficient in call center operations and customer service.
• Qualities and Traits: Excellent problem-solving and scheduling abilities.
• Qualities and Traits: Ability to work effectively in a team environment.