Customer Service Agent

Miranda HR; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A renowned HR services provider in Makati, Philippines, is seeking a Customer Service Representative to manage inquiries via phone, email, and chat. The ideal candidate should have a high school diploma, proficiency in English, and strong customer service skills. Responsibilities include assisting with order processing and collaborating with team members to enhance service processes. This role is perfect for individuals eager to start their career in customer service and develop their skills in a fast-paced environment.

Qualifications

• 0–2 years of experience in a customer service role.
• Ability to multitask and prioritize effectively in a fast-paced environment.

Responsibilities

• Manage customer inquiries via phone, email, and chat efficiently.
• Provide accurate information and solutions to customer issues.
• Assist with order processing and back office support tasks.
• Maintain up-to-date knowledge of products and services offered.
• Collaborate with team members to improve customer service processes.

Skills

Proficient in English

Strong customer service orientation

Technical aptitude

Excellent interpersonal skills

Effective communication skills

Education

High School Diploma or equivalent

Job description

Description

• Manage customer inquiries via phone, email, and chat efficiently.
• Provide accurate information and solutions to customer issues.
• Assist with order processing and back office support tasks.
• Maintain up-to-date knowledge of products and services offered.
• Collaborate with team members to improve customer service processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English, strong customer service orientation, technical aptitude
• Qualities and Traits: Excellent interpersonal and communication skills, ability to work in a team
• Responsibilities and Duties: Ability to multitask and prioritize effectively in a fast-paced environment