Urgent Hiring: Call Center Agent

Miranda HR; Cebu City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service outsourcing company in Cebu City is seeking candidates for a customer service role. The position requires a High School Diploma and 0–2 years of experience. You will provide excellent service via phone, email, or chat, manage customer interactions, and ensure satisfaction. Ideal candidates possess strong work ethic, interpersonal skills, and are proficient in English. Back office support may also be part of the duties.

Qualifications

• 0–2 years of experience in a customer service role.
• Strong work ethic and people skills.
• Ability to perform back office support as required.

Responsibilities

• Provide excellent customer service by handling inquiries and resolving issues via phone, email, or chat.
• Manage and track customer interactions and transactions efficiently using company software.
• Achieve customer satisfaction and maintain high service quality standards.
• Collaborate with team members to improve service procedures and customer experiences.
• Conduct follow-up calls to ensure issues are resolved and customers are satisfied.

Skills

Proficient in English Language

Strong customer service abilities

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Description

• Provide excellent customer service by handling inquiries and resolving issues via phone, email, or chat.
• Manage and track customer interactions and transactions efficiently using company software.
• Achieve customer satisfaction and maintain high service quality standards.
• Collaborate with team members to improve service procedures and customer experiences.
• Conduct follow-up calls to ensure issues are resolved and customers are satisfied.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Proficient in English Language, strong customer service abilities, and interpersonal skills.
• Qualities and Traits: Strong work ethic and people skills.
• Responsibilities and Duties: Ability to perform back office support as required.

Working Location

Foundever Cebu Synergis Building. 8WG9+3R6, F. Cabahug St, Mandaue, 6000 Cebu, Philippines