Urgent Hiring! Call CenterAgent

Miranda HR; Pasig; On-site; PHP 279,000 - 334,800; Full time

Job summary

A leading recruitment firm is seeking a Customer Service Representative located in Pasig, Philippines. The ideal candidate will handle customer inquiries through various channels, assist with product information, and manage customer accounts. A Bachelor’s degree is preferred, along with exceptional English proficiency and customer service skills. This role requires adaptability to a fast-paced call center environment. Competitive salary and opportunities for growth are available.

Qualifications

• Fresh Graduate or 0-2 years of experience expected.
• Ability to provide back office support in a call center.
• Adaptability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Assist customers with product information and troubleshoot.
• Schedule appointments and manage customer accounts.

Skills

Proficiency in English Language

Exceptional customer service skills

Strong problem-solving abilities

Effective interpersonal skills

Organizational skills

Education

Bachelor's degree in a relevant field

Job description

Description

• Respond to customer inquiries via phone, email, or chat in a professional manner.
• Assist customers with product information and troubleshoot issues effectively.
• Schedule appointments and manage customer accounts efficiently.
• Collaborate with team members to enhance customer service practices.
• Document all customer interactions and maintain accurate records.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Fresh Graduate or 0–2 years of experience.
• Skills and Competencies: Proficiency in English Language and exceptional customer service skills.
• Qualities and Traits: Strong problem-solving abilities, team player, effective interpersonal and organizational skills.
• Responsibilities and Duties: Ability to provide back office support and manage call center operations.
• Working Conditions: Fast-paced call center environment, requiring adaptability to shift schedules.