Call Center Agent

RSD Human Resource Management Consultancy; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local consultancy firm in Metro Manila seeks a customer service representative to handle inquiries and manage inbound and outbound calls. The ideal candidate will have at least 1–3 years of experience in a call center environment, strong English skills, and a positive attitude. This position offers an opportunity to resolve customer issues and collaborate with team members to improve service delivery.

Qualifications

• 1–3 years of experience in a call center or customer service role.
• Excellent communication and interpersonal skills.
• Ability to work under pressure, with a positive attitude.

Responsibilities

• Handle customer inquiries and provide accurate information regarding services.
• Manage high volumes of inbound and outbound calls efficiently.
• Resolve customer complaints and issues with empathy.

Skills

Proficient in English

Strong customer service skills

Familiarity with call center operations

Education

High School Diploma or equivalent

Job description

Description

• Handle customer inquiries and provide accurate information regarding services and products.
• Manage high volumes of inbound and outbound calls efficiently and professionally.
• Resolve customer complaints and issues with empathy and urgency.
• Document call details and follow up as necessary to ensure customer satisfaction.
• Collaborate with team members to improve overall service delivery.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years of experience in a call center or customer service role
• Skills and Competencies: Proficient in English, strong customer service skills, and familiarity with call center operations
• Qualities and Traits: Excellent communication and interpersonal skills, ability to work under pressure, and a positive attitude