Looking for Customer Service Agent

Miranda HR; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service company based in the Philippines is offering an entry-level position for customer service representatives. The role involves assisting customers via phone, email, and chat while resolving issues and maintaining a positive relationship with clients. Ideal candidates should possess a high school diploma, strong English proficiency, and excellent interpersonal skills. This is a great opportunity for individuals seeking to start their career in customer service.

Qualifications

• No previous experience required; entry-level position.
• Team player with a positive attitude.
• Familiarity with call center systems is a plus.

Responsibilities

• Assist customers with inquiries via phone, email, and chat.
• Resolve customer issues by identifying problems.
• Document customer interactions and update account information.

Skills

Strong English language proficiency

Excellent customer service skills

Interpersonal skills

Problem-solving abilities

Organizational abilities

Basic technical skills

Education

High School Diploma or equivalent

Job description

Description

• Assist customers with inquiries and provide exceptional service via phone, email, and chat.
• Resolve customer issues by identifying problems and implementing effective solutions.
• Maintain a positive and professional relationship with customers to ensure satisfaction.
• Document customer interactions and update account information accurately.
• Collaborate with team members to improve processes and enhance customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: No previous experience required; entry-level position
• Skills and Competencies: Strong English language proficiency
• Skills and Competencies: Excellent customer service and interpersonal skills
• Skills and Competencies: Problem-solving and organizational abilities
• Qualities and Traits: Team player with a positive attitude
• Skills and Competencies: Basic technical skills; familiarity with call center systems is a plus