URGENT HIRING 1-DAY PROCESS | Customer Service Representative

Accenture PLC; Muntinlupa; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

HMO coverage (medical, dental, mental)

Allowances and performance incentives

Training, upskilling and certification

Paid Sick and Vacation Leaves

Job summary

Accenture PLC is hiring a CSR to provide customer service support in line with defined scope and service level requirements. The role emphasizes call quality, timely resolution of customer needs, and adherence to standards.

The candidate should have at least 1 year of BPO experience or be a college graduate, and be willing to work full-time onsite in Alabang, Muntinlupa City, with flexible schedules including holidays.

Qualifications

• Completed at least 1st year in college with at least 1 yr BPO work experience.
• College graduates without BPO experience are welcome to apply.
• Willing to work full-time onsite in Alabang, Muntinlupa City

Responsibilities

• Provide customer service support per scope and SLA requirements.
• Ensure call quality and customer care standards are met and resolved promptly.

Skills

Strong communication skills

Education

1st year in college with 1 yr BPO experience

College graduates welcome (no BPO experience)

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*
• Allowances, company bonuses, and performance incentives*
• Company-sponsored training, upskilling and certification*
• Paid Sick and Vacation Leaves*
  

Responsibilities

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You

The ideal candidate will have the following skills and experience:

• Completed at least 1st year in college with at least 1 yr BPO work experience

• College graduates without BPO experience are welcome to apply
• Willing to work full-time onsite in Alabang, Muntinlupa City

• Strong communication skills
• Amenable to shifting schedules and holiday work