Customer Service Representative | HS/SHS Grads with BPO Experience

Accenture PLC; Mandaluyong; On-site; PHP 246,000 - 368,000; Full time

Benefits offered by this job

HMO coverage (medical, dental, mental)

Allowances and bonuses

Training and certification

Paid sick and vacation leaves

Job summary

Accenture PLC in the Philippines is seeking a Customer Service Representative to join a team delivering customer service excellence. The role focuses on meeting call quality and service level targets while resolving inquiries promptly.

Open HS or SHS graduates with at least 6 months of BPO experience are welcome. The position is on-site in Boni, Mandaluyong City with shifting schedules and holiday work. Benefits include HMO, allowances and bonuses, training, and paid sick and vacation leaves.

Qualifications

• Open HS graduates (old curriculum) and SHS graduates with at least 6 months of BPO experience.

Responsibilities

• CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Skills

BPO experience

Education

Open HS / SHS graduates with at least 6 months in BPO

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*

• Allowances, company bonuses, and performance incentives*

• Company-sponsored training, upskilling and certification*

• Paid Sick and Vacation Leaves*
  

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You: The ideal candidate will have the following skills and experience:

• Open HS graduates (old curriculum) and SHS graduates with at least 6 months of BPO experience.

• Willing to work full-time onsite in Boni, Mandaluyong City

• Amenable to shifting schedules and holiday work.
  

*Terms and conditions apply