Customer Service Representative

Accenture; Mandaluyong; On-site; PHP 201,000 - 312,000; Full time

Job summary

Accenture Philippines is seeking a Customer Service Representative to deliver quality support across defined SLAs. The role requires strong English communication, adaptability to shifting schedules, and willingness to work at multiple Accenture sites in Quezon City, Mandaluyong, or Taguig.

Open to undergraduates or graduates, with or without BPO experience, and a commitment to timely issue resolution. This position offers the chance to contribute to high-volume customer care operations.

Qualifications

• Open to college undergraduates and college graduates with or without BPO experience.
• Amenable to work on shifting schedules and during holidays if needed.
• Open to work at Accenture offsite locations: Quezon City, Mandaluyong, Taguig City.

Responsibilities

• CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements, ensuring call quality and timely resolution of customer needs.

Skills

English communication

Customer service mindset

Education

College undergraduate or graduate

Job description

Job Description:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

#LI-PH

• Open to college undergraduates and college graduates with or without BPO experience
• Amenable to work on shifting schedules and during holidays if needed
• Good English communication skills
• Open to work at any Accenture offsite onsite: Quezon city, Mandaluyong, Taguig city
• #LI-PH

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Requirements: