Customer Service Representative | Open to HS/SHS Grads with BPO Exp

Accenture PLC; Muntinlupa; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO coverage

Allowances and bonuses

Training and certification

Paid sick leave

Paid vacation leave

Job summary

Accenture PLC in Alabang, Muntinlupa City, Philippines is seeking a Customer Service Representative to join our on-site team. You will deliver customer service per defined scope and service levels while leveraging training opportunities and certifications provided by the company.

The ideal candidate has at least one year in a BPO environment, strong communication skills, and willingness to work full-time onsite with shifting schedules, including holidays.

Qualifications

• Completed at least 1st year in college with at least 1 yr BPO experience.
• College graduates without BPO experience welcome to apply.
• Willing to work full-time onsite in Alabang, Muntinlupa City.

Responsibilities

• Provide customer service support per scope of work and SLAs.
• Ensure call quality and meet customer care standards.
• Resolve issues in a timely fashion.

Skills

Communication skills

BPO experience

Flexibility with shifts

Education

Some college

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*
• Allowances, company bonuses, and performance incentives*
• Company-sponsored training, upskilling and certification*
• Paid Sick and Vacation Leaves*
  

Responsibilities

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You

The ideal candidate will have the following skills and experience:

• Completed at least 1st year in college with at least 1 yr BPO work experience

• College graduates without BPO experience are welcome to apply
• Willing to work full-time onsite in Alabang, Muntinlupa City

• Strong communication skills
• Amenable to shifting schedules and holiday work