Customer Service Representative | Mandaluyong & Taguig Sites

Accenture PLC; Taguig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

HMO coverage (medical, dental, mental)

Allowances and performance incentives

Company-sponsored training and upskll

Paid sick and vacation leaves

Job summary

Accenture PLC is seeking a Customer Service Representative to join our onsite team in the Philippines. You will support customers in line with defined service levels, ensuring quality calls and timely resolutions.

The ideal candidate is an Open HS/SHS graduate with at least 6 months of BPO experience, flexible for shift work, and willing to work onsite in Boni, Mandaluyong City or Uptown, Taguig City.

Qualifications

• Open HS graduates (old curriculum) and SHS graduates with at least 6 months of BPO experience.
• Willing to work full-time onsite in Boni, Mandaluyong City or Uptown, Taguig City.
• Amenable to shifting schedules and holiday work.

Responsibilities

• CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Skills

BPO experience

Customer service

Education

High School Graduate (old curriculum)

Senior High School Graduate

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*
• Allowances, company bonuses, and performance incentives*
• Company-sponsored training, upskilling and certification*
• Paid Sick and Vacation Leaves*
  

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You: The ideal candidate will have the following skills and experience:

• Open HS graduates (old curriculum) and SHS graduates with at least 6 months of BPO experience.
• Willing to work full-time onsite in Boni, Mandaluyong City or Uptown, Taguig City
• Amenable to shifting schedules and holiday work.