Travel & Financial Services Support Specialist

Recruitify_HR; Mandaluyong; On-site; PHP 279,000 - 446,400; Full time

Job summary

A customer service company is seeking a professional to handle inquiries via phone, email, and chat. The ideal candidate will have a Bachelor's degree and 5+ years of experience in call center roles. Responsibilities include resolving issues, documenting conversations, and collaborating with team members to ensure a seamless customer experience. Candidates should possess strong communication and problem-solving skills, along with patience and empathy.

Qualifications

• Preferred Bachelor's degree in a relevant field.
• 58 years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries via phone, email, and chat professionally.
• Resolve issues and complaints ensuring customer satisfaction.
• Document conversations in the customer database.
• Collaborate with team members to facilitate seamless customer experience.

Skills

Excellent communication skills

Interpersonal skills

Strong problem-solving abilities

Patience

Empathy

Education

Bachelor's degree in a relevant field

Job description

A customer service company is seeking a professional to handle inquiries via phone, email, and chat. The ideal candidate will have a Bachelor's degree and 5+ years of experience in call center roles. Responsibilities include resolving issues, documenting conversations, and collaborating with team members to ensure a seamless customer experience. Candidates should possess strong communication and problem-solving skills, along with patience and empathy.