Travel & Financial Support Specialist

Recruitify_HR; Pasig; On-site; PHP 250,000 - 360,000; Full time

Job description

• Handle customer inquiries via phone, email, and chat in a professional manner.
• Resolve issues and complaints effectively, ensuring customer satisfaction.
• Document conversations and resolutions in the customer database.
• Collaborate with team members and other departments to facilitate a seamless customer experience.
• Participate in training and development programs to enhance skills and knowledge.
  
  

Description

• Handle customer inquiries via phone, email, and chat in a professional manner.
• Resolve issues and complaints effectively, ensuring customer satisfaction.
• Document conversations and resolutions in the customer database.
• Collaborate with team members and other departments to facilitate a seamless customer experience.
• Participate in training and development programs to enhance skills and knowledge.
  
  

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: 58 years of experience in a call center or customer service role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Strong problem-solving abilities.
• Qualities and Traits: Patience and empathy towards customers.
• Working Conditions: Ability to work in a fast-paced environment and handle high call volumes.