Travel & Financial Support Specialist

Gratitude Philippines; Pasig; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

HMO

Job summary

A leading customer service company in Metro Manila is seeking a Travel & Financial Associate to handle inquiries through various channels and ensure customer satisfaction. Candidates should have a Bachelor’s degree and 5-8 years of experience in call center or customer service roles. The position offers competitive salary, equity incentives, and various employee perks like annual trips and wellness programs. Strong communication and problem-solving skills are essential for this fast-paced environment.

Qualifications

• 5–8 years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment and handle high call volumes.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Resolve issues and complaints effectively.
• Document conversations and resolutions in the customer database.
• Collaborate with team members for a seamless customer experience.
• Participate in training and development programs.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Patience and empathy towards customers

Education

Bachelor’s degree in a relevant field

Job description

A leading customer service company in Metro Manila is seeking a Travel & Financial Associate to handle inquiries through various channels and ensure customer satisfaction. Candidates should have a Bachelor’s degree and 5-8 years of experience in call center or customer service roles. The position offers competitive salary, equity incentives, and various employee perks like annual trips and wellness programs. Strong communication and problem-solving skills are essential for this fast-paced environment.