Travel & Finance Customer Success Associate

Recruitify_HR; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR is seeking a customer service specialist to assist travelers with inquiries and financial transactions. You will provide service via phone, email, and chat, resolving issues promptly while maintaining accurate records.

The role requires a Bachelor’s degree and 1-3 years of experience in customer service, with strong communication and interpersonal skills. Expect a fast-paced environment and potential shift work within a collaborative team.

Qualifications

• Bachelor’s degree in a relevant field.
• 1-3 years of experience in customer service or related fields.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints and provide solutions.
• Working in a fast-paced environment with potential for shift work.
• Detail-oriented and customer-focused.

Responsibilities

• Assist customers with travel-related inquiries and financial transactions.
• Provide excellent customer service via phone, email, and chat.
• Resolve customer issues promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.

Skills

Communication skills

Interpersonal skills

Education

Bachelor’s degree

Job description

Recruitify_HR is seeking a customer service specialist to assist travelers with inquiries and financial transactions. You will provide service via phone, email, and chat, resolving issues promptly while maintaining accurate records.

The role requires a Bachelor’s degree and 1-3 years of experience in customer service, with strong communication and interpersonal skills. Expect a fast-paced environment and potential shift work within a collaborative team.