Travel & Financial Customer Experience Specialist

Gratitude Philippines; Manila; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading customer service provider in the Philippines is seeking an experienced customer service representative to handle inquiries via phone, email, and chat. The ideal candidate should have 5–8 years of experience in a call center or customer service environment and possess excellent communication, problem-solving skills, and a patient demeanor. This role requires the ability to work in a fast-paced environment, ensuring customer satisfaction while documenting all interactions. Join us to enhance your skills in a collaborative setting.

Qualifications

• 5-8 years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment and handle high call volumes.

Responsibilities

• Handle customer inquiries via phone, email, and chat professionally.
• Resolve issues and complaints effectively to ensure customer satisfaction.
• Document conversations and resolutions in the customer database.
• Collaborate with team members and departments for a seamless experience.
• Participate in training programs to enhance skills.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Patience

Empathy

Education

Bachelor’s degree in a relevant field

Job description

A leading customer service provider in the Philippines is seeking an experienced customer service representative to handle inquiries via phone, email, and chat. The ideal candidate should have 5–8 years of experience in a call center or customer service environment and possess excellent communication, problem-solving skills, and a patient demeanor. This role requires the ability to work in a fast-paced environment, ensuring customer satisfaction while documenting all interactions. Join us to enhance your skills in a collaborative setting.