Travel & Financial Services Support Specialist

Recruitify_HR; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service company in Metro Manila, Makati is seeking an experienced representative to handle customer inquiries via phone, email, and chat. Candidates should have at least 5 years of experience in call centers and possess excellent communication and interpersonal skills. This role requires problem-solving abilities, patience, and empathy towards customers. Join a team-oriented environment where you can contribute to positive customer experiences and receive training and development opportunities.

Qualifications

• 5+ years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment and handle high call volumes.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional manner.
• Resolve issues and complaints effectively, ensuring customer satisfaction.
• Document conversations and resolutions in the customer database.
• Collaborate with team members and other departments to facilitate a seamless customer experience.
• Participate in training and development programs to enhance skills and knowledge.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Patience

Empathy towards customers

Education

Bachelors degree in a relevant field

Job description

A customer service company in Metro Manila, Makati is seeking an experienced representative to handle customer inquiries via phone, email, and chat. Candidates should have at least 5 years of experience in call centers and possess excellent communication and interpersonal skills. This role requires problem-solving abilities, patience, and empathy towards customers. Join a team-oriented environment where you can contribute to positive customer experiences and receive training and development opportunities.