Travel & Financial Services Support Specialist

Recruitify_HR; Taguig; On-site; PHP 334,800 - 502,200; Full time

Job summary

A recruitment agency is seeking a Customer Service Representative for travel coordination. The candidate should have a Bachelor's degree and 1-3 years of experience in customer service or travel. Responsibilities include assisting customers with travel inquiries, managing transactions, and coordinating with suppliers for a seamless experience. Strong communication skills and attention to detail are essential for this role, suitable for a fast-paced environment.

Qualifications

• 1-3 years of relevant experience in customer service or travel coordination.
• Ability to handle customer complaints and resolve issues effectively.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Assist customers with travel-related inquiries, including booking and itinerary changes.
• Manage financial transactions related to travel services.
• Provide support for customer claims and refunds.
• Coordinate with travel suppliers to ensure a seamless customer experience.
• Maintain accurate records of customer interactions and transactions.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Customer-focused

Education

Bachelor’s degree in Business, Hospitality, or a related field

Job description

A recruitment agency is seeking a Customer Service Representative for travel coordination. The candidate should have a Bachelor's degree and 1-3 years of experience in customer service or travel. Responsibilities include assisting customers with travel inquiries, managing transactions, and coordinating with suppliers for a seamless experience. Strong communication skills and attention to detail are essential for this role, suitable for a fast-paced environment.