Travel & Financial Services Support Specialist

Recruitify_HR; Muntinlupa; On-site; PHP 334,800 - 446,400; Full time

Job summary

A customer service company in the Philippines is seeking an experienced candidate to handle customer inquiries through phone, email, and chat. The successful applicant will be responsible for resolving issues effectively, documenting interactions, and collaborating with team members to ensure a seamless service experience. Ideal candidates should have a Bachelor's degree and over 5 years of experience in a call center environment, along with excellent communication and problem-solving skills. This role demands patience and the ability to work in a dynamic setting.

Qualifications

• 5+ years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment and handle high call volumes.
• Patience and empathy towards customers.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional manner.
• Resolve issues and complaints effectively, ensuring customer satisfaction.
• Document conversations and resolutions in the customer database.
• Collaborate with team members and other departments to facilitate a seamless customer experience.
• Participate in training and development programs to enhance skills and knowledge.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Education

Bachelor's degree in a relevant field

Job description

A customer service company in the Philippines is seeking an experienced candidate to handle customer inquiries through phone, email, and chat. The successful applicant will be responsible for resolving issues effectively, documenting interactions, and collaborating with team members to ensure a seamless service experience. Ideal candidates should have a Bachelor's degree and over 5 years of experience in a call center environment, along with excellent communication and problem-solving skills. This role demands patience and the ability to work in a dynamic setting.