Travel & Financial Customer Experience Specialist

Gratitude Philippines; Makati; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading service provider in Makati is seeking a Travel & Financial Associate to manage customer inquiries and enhance satisfaction. The ideal candidate should have 5–8 years of customer service experience, a bachelor’s degree, and possess strong communication and problem-solving skills. Responsibilities include handling inquiries through various channels and collaborating with teams. Candidates should be able to thrive in a fast-paced environment, ensuring efficient service delivery and maintaining customer relationships.

Qualifications

• 5–8 years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment and handle high call volumes.

Responsibilities

• Handle customer inquiries via phone, email, and chat professionally.
• Resolve issues and complaints effectively, ensuring customer satisfaction.
• Document conversations and resolutions in the customer database.
• Collaborate with team members and departments for customer experience.
• Participate in training and development programs.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Patience

Empathy

Education

Bachelor’s degree in a relevant field

Job description

A leading service provider in Makati is seeking a Travel & Financial Associate to manage customer inquiries and enhance satisfaction. The ideal candidate should have 5–8 years of customer service experience, a bachelor’s degree, and possess strong communication and problem-solving skills. Responsibilities include handling inquiries through various channels and collaborating with teams. Candidates should be able to thrive in a fast-paced environment, ensuring efficient service delivery and maintaining customer relationships.