Travel & Healthcare Customer Support Specialist

Gratitude Philippines; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service organization is seeking a professional to assist customers with travel and healthcare inquiries. Responsibilities include managing bookings, providing support, and documenting customer interactions. The ideal candidate should have a diploma or equivalent experience, along with 3-5 years in customer service. Strong communication and problem-solving skills are essential. Candidates must be empathetic and prepared for flexible working hours, which may include weekends and holidays.

Qualifications

• 3-5 years of experience in customer service or related industry.
• Ability to work under pressure and handle multiple tasks effectively.
• Empathetic and customer-focused attitude.

Responsibilities

• Assist customers with travel and healthcare inquiries, providing accurate information and support.
• Manage bookings, cancellations, and changes to travel itineraries.
• Offer solutions to customer issues, ensuring a smooth and satisfactory experience.
• Maintain up-to-date knowledge of travel regulations and healthcare guidelines.
• Document customer interactions and feedback for continuous improvement.

Skills

Strong communication skills

Problem-solving skills

Education

Diploma or equivalent experience in a relevant field

Job description

A customer service organization is seeking a professional to assist customers with travel and healthcare inquiries. Responsibilities include managing bookings, providing support, and documenting customer interactions. The ideal candidate should have a diploma or equivalent experience, along with 3-5 years in customer service. Strong communication and problem-solving skills are essential. Candidates must be empathetic and prepared for flexible working hours, which may include weekends and holidays.