Travel Customer Representative/GDS

Metacom Careers; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

Metacom Careers is seeking a customer service representative in Quezon City, Philippines. The role involves providing exceptional service by addressing travel booking inquiries, utilizing Global Distribution Systems, and assisting clients with their travel itinerary planning.

The ideal candidate has a bachelor's degree, strong customer service skills, and is comfortable working in a call centre environment. Less than one year of experience in a related field is preferred.

Qualifications

• Less than 1 year of experience in customer service or related field is preferred.
• Experience in account management is a plus.
• Familiarity with call centre operations preferred.

Responsibilities

• Provide exceptional customer service by resolving inquiries related to travel bookings.
• Utilize Global Distribution Systems for managing travel bookings.
• Assist with travel itinerary planning and maintain accurate records of transactions.

Skills

Proficient in English

Strong customer service skills

Problem-solving abilities

Team player mentality

Education

Bachelors degree in a relevant field

Job description

Responsibilities

• Provide exceptional customer service to clients by addressing inquiries and resolving issues related to travel bookings.
• Utilize Global Distribution Systems (GDS) to manage travel bookings and make necessary adjustments.
• Assist clients with travel itinerary planning, ensuring a seamless travel experience.
• Collaborate effectively with team members to optimize service quality and efficiency.
• Maintain accurate records of customer interactions and transactions in the database.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: Less than 1 year of experience in customer service or related field.
• Skills and Competencies: Proficient in English, strong customer service skills, problem-solving abilities, and team player mentality.
• Responsibilities and Duties: Experience in account management and familiarity with call centre operations preferred.
• Qualities and Traits: Ability to work in a fast-paced environment with attention to detail.
• Working Conditions: Must be comfortable working in a call centre setting.