Customer Service Representative - Travel Associate.

Recruitify_HR; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

Recruitify_HR is hiring for a customer service role focused on assisting clients with travel inquiries and booking arrangements. The ideal candidate will have 3-5 years of experience in the travel or customer service industry.

Responsibilities include resolving customer complaints, maintaining accurate records, and collaborating with teams to enhance customer experience. Skills such as excellent communication, problem-solving, and attention to detail are essential for this role.

Qualifications

• 3-5 years of experience in customer service or travel industry.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Assist customers with travel inquiries and booking arrangements.
• Provide information on travel destinations, services, and policies.
• Resolve customer complaints and issues promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to enhance customer experience.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Attention to detail

Education

High School Diploma or equivalent

Job description

Description

• Assist customers with travel inquiries and booking arrangements.
• Provide information on travel destinations, services, and policies.
• Resolve customer complaints and issues promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to enhance customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 3-5 years of experience in customer service or travel industry.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem‑solving abilities and attention to detail.
• Responsibilities and Duties: Ability to work in a fast‑paced environment and meet deadlines.