Customer Service Representative / Travel & Hospitality

Metacom Careers; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Metacom Careers in the Philippines is seeking an entry-level Customer Service Representative to support clients in travel and hospitality. You will handle inquiries, assist with bookings, and ensure smooth travel arrangements.

The role emphasizes clear communication, a positive attitude, and the ability to multitask in a fast-paced environment. You will maintain records and collaborate with the team to continually improve service delivery.

Qualifications

• High school diploma or equivalent preferred.
• Entry-level (0–2 years) experience.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to clients in the travel and hospitality sector.
• Assist customers with inquiries and bookings for travel arrangements.
• Resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service delivery and customer satisfaction.

Skills

Strong communication

Interpersonal skills

Education

High school diploma

Job description

Description

• Provide exceptional customer service to clients in the travel and hospitality sector.
• Assist customers with inquiries and bookings for travel arrangements.
• Resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service delivery and customer satisfaction.

Requirements

• Educational Qualifications:High school diploma or equivalent preferred.
• Experience Level:Entry-level (0–2 years).
• Skills and Competencies:Strong communication and interpersonal skills.
• Qualities and Traits:Positive attitude, patience, and problem-solving abilities.
• Responsibilities and Duties:Ability to multitask and work in a fast-paced environment.