Travel GDS Representative ( work onsite set-up)

Metacom Careers; Pasay; On-site; PHP 279,000 - 468,720; Full time

Job summary

Metacom Careers is seeking a Travel GDS Customer Service representative in the Philippines to assist clients with booking and managing travel arrangements using GDS platforms. You will deliver exceptional service through clear communication, ensure accurate reservations, and stay current on GDS functionalities while collaborating with teammates to improve processes in a fast-paced environment.

Preference is given to candidates with 1–3 years in travel GDS customer service and proficiency in

Qualifications

• High School diploma or equivalent preferred.
• 1–3 years in Travel GDS customer service role.

Responsibilities

• Assist clients with booking and managing travel arrangements using GDS.
• Provide exceptional customer service through effective communication and problem-solving.
• Ensure accuracy in reservations and transactions to meet client expectations.
• Maintain up-to-date knowledge of GDS functionalities and travel industry trends.
• Collaborate with team members to enhance service delivery and streamline processes.

Skills

GDS systems

Education

High School diploma or equivalent

Tools

Amadeus

Sabre

Galileo

Job description

Responsibilities

• Assist clients with booking and managing travel arrangements using Global Distribution Systems (GDS).
• Provide exceptional customer service through effective communication and problem-solving.
• Ensure accuracy in reservations and transactions to meet client expectations.
• Maintain up-to-date knowledge of GDS functionalities and travel industry trends.
• Collaborate with team members to enhance service delivery and streamline processes.

Requirements

• Education: High School diploma or equivalent preferred.
• Experience: 1-3 years in a Travel GDS customer service role.
• Skills: Proficient in using GDS systems such as Amadeus, Sabre, or Galileo.
• Traits: Strong interpersonal skills and customer‑focused attitude.
• Other: Must be able to work in a fast‑paced environment and manage multiple tasks efficiently.