Customer Service Representative - Travel Associate.

Recruitify_HR; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR is seeking an experienced travel customer service professional in Cebu City to assist customers with inquiries and bookings. The role requires coordinating with service providers to arrange accommodations and transportation, while maintaining up-to-date knowledge of travel regulations and industry trends.

You will handle complaints, ensure high customer satisfaction, and accurately enter client information into the CRM.

Qualifications

• Bachelor's degree in Hospitality, Business, or related field.
• 3–5 years of experience in customer service or travel industry.
• Excellent communication and interpersonal skills.
• Proven problem-solving abilities and attention to detail.
• Strong organizational skills and ability to work under pressure.

Responsibilities

• Assist customers with travel-related inquiries and provide information on bookings.
• Resolve customer complaints and ensure a high level of satisfaction.
• Coordinate with travel service providers to arrange accommodations and transportation.
• Maintain up-to-date knowledge of travel regulations and industry trends.
• Ensure accurate entry of customer information into the company database.

Skills

Communication

Interpersonal

Problem solving

Detail oriented

Education

Bachelor's degree

Tools

CRM systems

Booking software

Job description

• Assist customers with travel-related inquiries and provide information on bookings.
• Resolve customer complaints and ensure a high level of satisfaction.
• Coordinate with various travel service providers to arrange accommodations and transportation.
• Maintain up-to-date knowledge of travel regulations and industry trends.
• Ensure accurate entry of customer information into the company database.

Description

• Assist customers with travel-related inquiries and provide information on bookings.
• Resolve customer complaints and ensure a high level of satisfaction.
• Coordinate with various travel service providers to arrange accommodations and transportation.
• Maintain up-to-date knowledge of travel regulations and industry trends.
• Ensure accurate entry of customer information into the company database.

Requirements

• Educational Qualifications: Bachelor’s degree in Hospitality, Business, or a related field.
• Experience Level: 3–5 years of experience in customer service or travel industry.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Proven problem-solving abilities and attention to detail.
• Qualities and Traits: Strong organizational skills and the ability to work under pressure.
• Responsibilities and Duties: Familiarity with travel booking software and CRM systems.