Travel GDS Representative ( work onsite set-up)

Metacom Careers; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Metacom Careers seeks a Travel GDS Customer Service Agent to help clients book and manage travel using Amadeus, Sabre, or Galileo. You will deliver outstanding service through clear communication and problem-solving, ensuring accurate reservations and transactions to meet client expectations.

You will stay updated on GDS capabilities and travel trends, working with teammates to improve service delivery and streamline processes in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1-3 years in Travel GDS customer service.
• Proficient with Amadeus, Sabre or Galileo GDS systems.
• Strong interpersonal and customer-focused attitude.
• Ability to work in fast-paced environment.

Responsibilities

• Assist clients with booking and managing travel arrangements using GDS.
• Provide exceptional customer service through effective communication and problem-solving.
• Ensure accuracy in reservations and transactions to meet client expectations.
• Maintain up-to-date knowledge of GDS functionalities and travel industry trends.
• Collaborate with team members to enhance service delivery and streamline processes.

Skills

Interpersonal skills

Customer-focused

Communication

Education

High School diploma or equivalent

Tools

Amadeus

Sabre

Galileo

Job description

• Assist clients with booking and managing travel arrangements using Global Distribution Systems (GDS).
• Provide exceptional customer service through effective communication and problem-solving.
• Ensure accuracy in reservations and transactions to meet client expectations.
• Maintain up-to-date knowledge of GDS functionalities and travel industry trends.
• Collaborate with team members to enhance service delivery and streamline processes.

Description

• Assist clients with booking and managing travel arrangements using Global Distribution Systems (GDS).
• Provide exceptional customer service through effective communication and problem-solving.
• Ensure accuracy in reservations and transactions to meet client expectations.
• Maintain up-to-date knowledge of GDS functionalities and travel industry trends.
• Collaborate with team members to enhance service delivery and streamline processes.

Requirements

• Educational Qualifications: High School diploma or equivalent preferred.
• Experience Level: 1-3 years in a Travel GDS customer service
• Skills and Competencies: Proficient in using GDS systems (such as Amadeus, Sabre or Galileo)
• Qualities and Traits: Strong interpersonal skills and a customer-focused attitude.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks efficiently.