Travel Concierge & Award Flight Specialist

vamasters, Inc.; Calbayog; Vor Ort; PHP 201.000 - 335.000; Vollzeit

Zusammenfassung

vamasters, Inc. is seeking a Travel Concierge Support Specialist to manage client conversations and flight bookings for our growing service. You will help travelers find award flights using points and miles so they can fly business or first class at a fraction of the price.

The role rewards a confident communicator with a solid customer service background and hands-on booking experience, especially with airline loyalty programs, and requires independent problem-solving and clear written English.

Qualifikationen

• Customer service experience in travel, hospitality, or concierge roles.
• Hands-on flight and travel bookings experience.
• Knowledge of airline loyalty programs, miles and points.
• Excellent written English for chat-based communication.
• Independent problem-solving and initiative.
• Reliable, observant, and capable of working with little supervision.
• Strong communication skills.

Aufgaben

• Answer client booking requests and questions on WhatsApp quickly, professionally.
• Search frequent flyer programs to verify award seat availability.
• Compare options across airlines and programs to maximize value.
• Present flight options and confirm client selection.
• Complete bookings after payment and email itineraries.
• Handle hotels and car rentals as the service expands.
• Track requests in a ticketing system as volume grows.
• Research and account setup during quieter periods.

Kenntnisse

Customer service

Flight bookings

Loyalty programs

Written English

Problem solving

Self-motivated

Communication skills

Tools

Ticketing system

Jobbeschreibung

vamasters, Inc. is seeking a Travel Concierge Support Specialist to manage client conversations and flight bookings for our growing service. You will help travelers find award flights using points and miles so they can fly business or first class at a fraction of the price.

The role rewards a confident communicator with a solid customer service background and hands-on booking experience, especially with airline loyalty programs, and requires independent problem-solving and clear written English.