Flight Booking Specialist

vamasters, Inc.; Naga; Vor Ort; PHP 300.000 - 540.000; Vollzeit

Zusammenfassung

vamasters, Inc. is seeking a detail-oriented Travel Concierge Support Specialist to manage client conversations and flight bookings for a travel concierge service.

You will locate and secure award flights through airline points and miles programs, enabling travelers to fly business or first class at reduced costs. The ideal candidate has a customer service background with hands-on travel booking experience and excellent written English for chat-based client communication.

Qualifikationen

• Proven customer service experience in travel or hospitality.
• Hands-on flight and travel bookings.
• Knowledge of airline loyalty programs and miles.
• Excellent written English for chat-based communication.
• Independent problem solving and dependable work ethic.
• Strong communication skills.
• Ability to handle multiple client requests simultaneously.

Aufgaben

• Reply to client booking requests and questions on WhatsApp promptly, in a friendly and professional tone.
• Search airline frequent flyer programs to confirm real award seat availability across different airlines and routes.
• Compare booking options across airlines and loyalty programs to find the best value for each client.
• Present flight options and pricing to clients and confirm which one they choose.
• Complete bookings once client payment is received, then email the confirmed itineraries.
• Take on simple additional bookings, such as hotels and car rentals, as the service expands.
• Track and manage incoming requests in a ticketing system as volume grows.
• Use quieter periods for research, account setup, and other support tasks as assigned.

Kenntnisse

Customer service

Flight bookings

Airline loyalty programs

Written English

Problem solving

Self-directed

Communication skills

Jobbeschreibung

Job Summary

Our team has a place waiting for a detail-oriented Travel Concierge Support Specialist to manage client conversations and flight bookings for our travel concierge service. You will find and secure award flights through airline points and miles programs, helping travelers fly business and first class at a fraction of the usual price. The strongest match is a confident communicator with a customer service background and hands-on travel booking experience.

Key Responsibilities

• Reply to client booking requests and questions on WhatsApp promptly, in a friendly and professional tone
• Search airline frequent flyer programs to confirm real award seat availability across different airlines and routes
• Compare booking options across airlines and loyalty programs to find the best value for each client
• Present flight options and pricing to clients and confirm which one they choose
• Complete bookings once client payment is received, then email the confirmed itineraries
• Take on simple additional bookings, such as hotels and car rentals, as the service expands
• Track and manage incoming requests in a ticketing system as volume grows
• Use quieter periods for research, account setup, and other support tasks as assigned

Mandatory Skills

• Proven customer service experience, ideally in travel, hospitality, or concierge services
• Hands-on experience with flight and travel bookings
• Working knowledge of airline loyalty programs, miles, and points
• Excellent written English for chat-based client communication
• Ability to resolve issues on your own initiative
• Dependable, meticulous, and self-directed in your work
• Solid communication skills

Preferred Skills

• Direct experience making award bookings or working with a travel concierge or points-based booking service
• Experience with hotel reservations and ground transportation bookings
• Familiarity with ticketing or customer support tools
• Social media management or content experience
• Experience working with international clients in different regions
• Capable of handling several client requests at the same time

Why Join Us

This is a chance to join a young, fast-growing travel service at the very start of its growth. You will work directly with a collaborative team, build specialized skills in award travel, and have room to take on more responsibility as the service expands.