Award Travel Concierge & Flight Booking Specialist

Tavor Perry; Imus; On-site; PHP 290,000 - 469,000; Full time

Job summary

Tavor Perry is seeking a detail-oriented Travel Concierge Support Specialist in the Philippines to manage client conversations and flight bookings for our travel concierge service. You will search award seats, compare options across programs, and present options with pricing to clients, helping travelers fly business or first class at a fraction of the usual price.

A strong communicator with travel booking experience will excel.

Qualifications

• Minimum customer service experience in travel, hospitality, or concierge services.
• Hands-on experience with flight and travel bookings.
• Working knowledge of airline loyalty programs, miles, and points.
• Excellent written English for chat-based client communication.
• Strong problem-solving and initiative; meticulous and reliable.

Responsibilities

• Reply to client booking requests and questions on WhatsApp promptly, in a friendly, professional manner
• Search airline frequent flyer programs to confirm real award seat availability across airlines and routes
• Compare booking options across airlines and loyalty programs to find the best value for each client
• Present flight options and pricing to clients and confirm their choice
• Complete bookings once client payment is received and email confirmed itineraries
• Take care of simple additional bookings such as hotels and car rentals as the service expands
• Track and manage incoming requests in a ticketing system as volume growsUse quieter periods for research, account setup, and other support tasks as assigned

Skills

Customer service

Flight bookings

Airline loyalty programs

Written English

Issue resolution

Self-motivation

Communication

Tools

Award bookings

Hotel reservations

Ground transport bookings

Ticketing tools

Social media management

International clients

Job description

Tavor Perry is seeking a detail-oriented Travel Concierge Support Specialist in the Philippines to manage client conversations and flight bookings for our travel concierge service. You will search award seats, compare options across programs, and present options with pricing to clients, helping travelers fly business or first class at a fraction of the usual price.

A strong communicator with travel booking experience will excel.