Travel Concierge Support Specialist

Tavor Perry; Baybay; On-site; PHP 240,000 - 360,000; Full time

Job summary

Tavor Perry is seeking a Travel Concierge Support Specialist to handle client conversations and flight bookings for our travel concierge service.

You will search award flights through airline programs, help travelers fly business or first class at a fraction of the price, and coordinate simple hotel and car rental bookings as the service grows. Strong communication and hands-on booking experience are essential.

Qualifications

• Proven customer service experience in travel, hospitality, or concierge services.
• Hands-on experience with flight and travel bookings.
• Working knowledge of airline loyalty programs, miles and points.
• Excellent written English for chat-based communication.
• Ability to resolve issues on own initiative.
• Consistent, well-organized, and able to work without supervision.
• Strong communication skills.

Responsibilities

• Answer client booking requests and questions on WhatsApp promptly and professionally.
• Search airline loyalty programs to check award seat availability.
• Compare options across airlines to find best value.
• Present flight options and pricing and confirm client choice.
• Finalize bookings after payment and email itineraries.
• Take on simple extra bookings like hotels and car rentals as service expands.
• Track and manage incoming requests in a ticketing system.
• Use quieter periods for research and account setup.

Skills

Customer service

Flight bookings

Airline loyalty programs

Written English

Issue resolution

Organizational skills

Communication skills

Award bookings

Hotel bookings

Job description

Job Summary:

Team up with us as a detail-oriented Travel Concierge Support Specialist who handles client conversations and flight bookings for our travel concierge service. You’ll find and secure award flights through airline points and miles programs, helping our travelers fly business and first class for a fraction of the regular price. You’ll be our ideal hire if you’re a confident communicator with a customer service background and hands-on travel booking experience.

Key Responsibilities:

• Answer client booking requests and questions on WhatsApp in a prompt, friendly, professional way

• Search airline frequent flyer programs to check real award seat availability across airlines and routes

• Compare booking options across airlines and loyalty programs to find the best value for each client

• Present flight options and pricing to clients and confirm their choice

• Finalize bookings once payment is received and email clients their confirmed itineraries

• Take on simple extra bookings such as hotels and car rentals as the service expands

• Track and manage incoming requests in a ticketing system as volume grows

• Use quieter periods for research, account setup, and other assigned support tasks

Mandatory Skills:

• Proven customer service experience, ideally in travel, hospitality, or concierge services

• Hands-on experience with flight and travel bookings

• Working knowledge of airline loyalty programs, miles, and points

• Excellent written English for chat-based client communication

• Ability to resolve issues on your own initiative

• Consistent, well-organized, and comfortable working without supervision

• Strong communication skills

Preferred Skills:

• Direct experience making award bookings or working with a travel concierge or points-based booking service

• Experience with hotel reservations and ground transportation bookings

• Familiarity with ticketing or customer support tools

• Social media management or content experience

• Experience working with international clients in different regions

• Skilled at keeping several client requests moving together

Why Join Us:

This is a chance to join a young, fast-growing travel service right at the start of its growth. You’ll work directly with a collaborative team, build specialized award travel skills, and have room to take on more as the service grows.