Travel Concierge Support Specialist

Tavor Perry; Imus; On-site; PHP 290,000 - 469,000; Full time

Job summary

Tavor Perry is seeking a detail-oriented Travel Concierge Support Specialist in the Philippines to manage client conversations and flight bookings for our travel concierge service. You will search award seats, compare options across programs, and present options with pricing to clients, helping travelers fly business or first class at a fraction of the usual price.

A strong communicator with travel booking experience will excel.

Qualifications

• Minimum customer service experience in travel, hospitality, or concierge services.
• Hands-on experience with flight and travel bookings.
• Working knowledge of airline loyalty programs, miles, and points.
• Excellent written English for chat-based client communication.
• Strong problem-solving and initiative; meticulous and reliable.

Responsibilities

• Reply to client booking requests and questions on WhatsApp promptly, in a friendly, professional manner
• Search airline frequent flyer programs to confirm real award seat availability across airlines and routes
• Compare booking options across airlines and loyalty programs to find the best value for each client
• Present flight options and pricing to clients and confirm their choice
• Complete bookings once client payment is received and email confirmed itineraries
• Take care of simple additional bookings such as hotels and car rentals as the service expands
• Track and manage incoming requests in a ticketing system as volume growsUse quieter periods for research, account setup, and other support tasks as assigned

Skills

Customer service

Flight bookings

Airline loyalty programs

Written English

Issue resolution

Self-motivation

Communication

Tools

Award bookings

Hotel reservations

Ground transport bookings

Ticketing tools

Social media management

International clients

Job description

Job Summary:

We're smoothing the journey for our travelers with a detail-oriented Travel Concierge Support Specialist to handle client conversations and flight bookings for our travel concierge service. You will find and secure award flights through airline points and miles programs, helping our travelers fly business and first class at a fraction of the usual price. A confident communicator with a customer service background and hands-on travel booking experience will be a great fit.

Key Responsibilities:

• Reply to client booking requests and questions on WhatsApp promptly, in a friendly, professional manner
• Search airline frequent flyer programs to confirm real award seat availability across airlines and routes
• Compare booking options across airlines and loyalty programs to find the best value for each client
• Present flight options and pricing to clients and confirm their choice
• Complete bookings once client payment is received and email confirmed itineraries
• Take care of simple additional bookings such as hotels and car rentals as the service expands
• Track and manage incoming requests in a ticketing system as volume growsUse quieter periods for research, account setup, and other support tasks as assigned

Mandatory Skills:

• Proven customer service experience, ideally in travel, hospitality, or concierge services
• Hands-on experience with flight and travel bookings
• Working knowledge of airline loyalty programs, miles, and points
• Excellent written English for chat-based client communication
• Ability to resolve issues on your own initiative
• Self-reliant, meticulous, and consistent in your output
• Strong communication skills

Preferred Skills:

• Direct experience making award bookings or working with a travel concierge or points-based booking service
• Experience with hotel reservations and ground transportation bookings
• Familiarity with ticketing or customer support tools
• Social media management or content experience
• Experience working with international clients in different regions
• Skilled at working through several client requests at the same time

Why Join Us:

Join a young, fast-growing travel service right at the start of its growth. You will work directly with a collaborative team, build specialized skills in award travel, and have room to take on more responsibility as the service expands.