Travel Booking Virtual Assistant

vamasters, Inc.; Bogo; In loco; PHP 279.000 - 502.000; Tempo pieno

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vamasters, Inc. is seeking a Travel Concierge Support Specialist to handle client conversations and flight bookings for our travel concierge service.

You will find and book award flights using airline points and miles, and you should be a confident communicator with a customer service background and hands-on travel booking experience. In this role, you will reply to client requests on WhatsApp, search loyalty programs for award seats, compare options, present choices, confirm selections, and

Competenze

• Customer service experience in travel, hospitality, or concierge services.
• Hands-on experience with flight and travel bookings.
• Knowledge of airline loyalty programs, miles, and points.
• Excellent written English for chat-based client communication.
• Ability to resolve issues on your own initiative.
• Careful with details, true to your word, and effective when working solo.
• Strong communication skills.

Mansioni

• Reply to client booking requests and questions on WhatsApp in a prompt, friendly, professional manner.
• Search airline frequent flyer programs to check real award seat availability across different airlines and routes.
• Compare booking options across airlines and loyalty programs to find the best value for each client.
• Present flight options and pricing to clients and confirm their choice.
• Complete bookings once client payment is received, and send confirmed itineraries by email.
• Handle simple additional bookings such as hotels and car rentals as the service expands.
• Track and manage incoming requests in a ticketing system as volume grows.
• Use quieter periods for research, account setup, and other support tasks as assigned.

Conoscenze

Customer service

Flight bookings

Loyalty programs

Written English

Attention to detail

Communication

Independent

Strumenti

Ticketing system

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Job Summary

Business and first class seats at a fraction of the usual price are secured by our detail-oriented Travel Concierge Support Specialist, who handles client conversations and flight bookings for our travel concierge service. You will find and book award flights using airline points and miles programs. A confident communicator with a customer service background and hands-on travel booking experience is the ideal fit.

Key Responsibilities

• Reply to client booking requests and questions on WhatsApp in a prompt, friendly, professional manner
• Search airline frequent flyer programs to check real award seat availability across different airlines and routes
• Compare booking options across airlines and loyalty programs to find the best value for each client
• Present flight options and pricing to clients and confirm their choice
• Complete bookings once client payment is received, and send confirmed itineraries by email
• Handle simple additional bookings such as hotels and car rentals as the service expands
• Track and manage incoming requests in a ticketing system as volume grows
• Use quieter periods for research, account setup, and other support tasks as assigned

Mandatory Skills

• Proven customer service experience, ideally in travel, hospitality, or concierge services
• Hands-on experience with flight and travel bookings
• Working knowledge of airline loyalty programs, miles, and points
• Excellent written English for chat-based client communication
• Ability to resolve issues on your own initiative
• Careful with details, true to your word, and effective when working solo
• Strong communication skills

Preferred Skills

• Direct experience making award bookings or working with a travel concierge or points-based booking service
• Experience with hotel reservations and ground transportation bookings
• Familiarity with ticketing or customer support tools
• Social media management or content experience
• Experience working with international clients in different regions
• Handles overlapping client requests with ease and keeps each one moving

Why Join Us

Join a young, fast-growing travel service at the very start of its growth. You will work directly with a collaborative team, build specialized skills in award travel, and have room to take on more responsibility as the service expands.