Training Supervisor

Shangri-La Group; Manila; On-site; PHP 335,000 - 603,000; Full time

Job summary

Shangri-La The Fort, Manila, a premier hotel in the Philippines, seeks a Training Coordinator to organize and monitor the hotel's training activities. The role focuses on aligning training with hotel goals and improving service through structured programs.

The successful candidate will tailor training plans, coordinate multiple trainers, and drive ongoing staff development with strong English communication skills.

Qualifications

• Bachelor's degree in Psychology or related field.
• Experience in hospitality training is preferred.
• Ability to develop and implement annual Training Plans.
• Excellent written and oral English communication.

Responsibilities

• Organize and monitor training activities ensuring alignment with hotel goals and objectives.
• Assist in implementing systems and programs in operations and revenue generation.

Skills

Training plan development

English proficiency

Organizational skills

People orientation

Motivation & team-building

Education

Bachelor's degree in Psychology

Job description

Job Description:

Shangri-La The Fort, Manila

Shangri-La The Fort, Manila is located within Fort Bonifacio, a former military base and city centre. With 60 storeys high, the complex is comprised of 576 hotel guestrooms and 97 hotel residences and 98 exclusive Horizon Homes, the high rise building is a Manila landmark. The new hotel complements the company’s five existing properties in the Philippines.

The mixed-use business, residential and retail tower is located along 5th Avenue and 30th Street, within the new, fast-developing Taguig business district. It is a 30-minute drive from the Ninoy Aquino International Airport, and is also close to the Manila Golf Club and Manila Polo Club, 10 minutes from Makati district, the capital’s financial, cultural and entertainment hub with first-class shopping malls.

Duties

He/She is responsible for organizing and monitoring training activities of the Hotel, paticularly to ensure that said activities are in line with the Hotel goals and objectives.

He/She will also assist in the implementation of systems and programs in operations and revenue generation programs which assist in accomplishing hotel and depatment goals and objectives.

Requirements

• Preferably a college graduate with a degree in Psychology or in the same capacity
• Preferably with at least 2 years of experience in the Hospitality industry or in the same capacity
• Preferably has excellent skills in developing an annual Training Plan
• Preferably fluent in both oral and written English
• Preferably has experience in tailoring generic skill and knowledge training to specific job related functions to address training needs
• Peferably creative and with an eye for details
• Preferably outgoing and people oriented
• Motivator, self-starter and a team-builder
• Displays initiative and commitment to professional values