Assistant Restaurant Manager

Shangri-La Group; Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

Shangri-La The Fort, Manila invites an experienced Service Manager to support the Outlet Manager in daily operations of the Food & Beverage division, ensuring superior service, staffing, and profit realization. The role requires leadership in a fast-paced, hospitality-driven environment.

You will implement standardized procedures in line with Shangri-La SLIM standards, engage with guests, and mentor teams across outlets, with a focus on quality and guest satisfaction.

Qualifications

• Bachelor degree in Hospitality or related field.
• 5 years international hotel experience, 2 in similar role.
• Good knowledge of hotel restaurant operations.
• Up-to-date with market trends.
• Proficient in English and local language.
• Willing to work shifts.
• Strong leadership and problem solving.
• Able to engage with guests.

Responsibilities

• Assist the Outlet Manager in day-to-day operations of the assigned area.
• Oversee staffing, customer service and adherence to standards.
• Maximize profit and ensure product quality per SLIM and hotel standards.
• Implement standardized procedures and rules.
• Lead in the absence of the Outlet Manager across outlets.

Skills

Staff management

Customer service

English fluency

P&L familiarity

Planning & organizing

Problem solving

Team motivation

Education

Hospitality degree

Job description

Job Description:

Shangri-La The Fort, Manila

Shangri-La The Fort, Manila, located within Fort Bonifacio, the former military base and city centre. With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes, the building is destined to become a Manila landmark. The new hotel will complement the company's five existing properties in the Philippines.

The mixed-use business, residential and retail tower will be located along Fifth Avenue and 30th, within the new, fast-developing Taguig business district. A 30-minute drive from the international airport, the hotel will also be close to the Manila Golf Club and Manila Polo Club, and 10 minutes from Makati district, the capital's financial, cultural and entertainment hub with first-class shopping malls.

Job Summary

Overall responsible for assisting the Outlet Manager as such that he/she will be directly involved in day to day running of the assigned area in connection with staffing, customer services, Maximizing profit and product quality according to Shangri-La International Management (SLIM) and Hotel Standards. Be able to assist in implementing all standardized procedures, rules and regulations systematically to be in line with hotel standards and policies. A Service Manager can be designated in charge of any area or assisting at any time and therefore must have a full and comprehensive working knowledge of all areas within the Food & Beverage Division. Whilst on duty in an assigned outlet, you are responsible for that Outlets operations in the absence of the Outlet Manager or wherever designated.

Requirements

• Preferably a college graduate with a degree in Hospitality or in the same capacity
• Preferably with 5 years experience in an international hotel and 2 years in the same capacity
• Preferably well versed in hotel restaurant operations
• Preferably with up to date with new trends available in the market
• Preferably knowledgeable in P&L Report
• Preferably solution-driven and able to work in a fast paced environment
• Preferably communicates and writes with fluency in English and local language
• Preferably willing to work shifts
• Enjoys interacting with people
• Enjoys planning, organizing and problem solving
• Enjoys being challenged
• Able to engage with restaurant guests
• A self-starter and can drive the team to optimize business revenues