Outlet Supervisor Room Service

Shangri-La Group; Manila; On-site; PHP 312,000 - 469,000; Full time

Job summary

Shangri-La The Fort, Manila is seeking a hospitality professional to deliver exceptional guest service at the hotel bar. You will lead bar staff, ensure high standards of service, and actively engage with guests to create a premium experience.

Responsibilities include supervising beverage preparation, managing stock and cleanliness, and collaborating with the Service Manager on scheduling and profitability. Fluency in English and a passion for F&B are essential.

Qualifications

• Requires college degree in Hospitality or equivalent.
• Experience in luxury outdoor bar and 5-star hotel background preferred.
• Passion for Food & Beverage and guest interaction.

Responsibilities

• Interact with guests and maintain high service standards.
• Motivate and lead bar staff and maintain team cohesiveness.
• Handle guest complaints professionally and promptly.
• Assist with daily operations, forecasting, and scheduling with the Service Manager.
• Oversee bar look and atmosphere and ensure cleanliness and stock levels.
• Train bar staff and support bar operations.

Skills

Guest service

Team leadership

Communication

Problem solving

Fluent English

Education

College degree in Hospitality

Job description

Job Description

Shangri-La The Fort, Manila is located within Fort Bonifacio, is a former military base and city centre. With 60 storeys, the hotel is comprised of 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes. The building is also destined as one of Manila's landmark. The new hotel complements the company's five existing properties in the Philippines.

The mixed-use business, residential and retail tower is located along 5th Avenue corner 30th Street, within the new, fast-developing Taguig business district. A 30-minute drive from the international airport, the hotel will also be close to the Manila Golf Club and Manila Polo Club, and 10 minutes from Makati district, the capital's financial, cultural and entertainment hub with first-class shopping malls.

DUTIES

• Interact and engage with guests and maintains high quality service standards
• Motivate team members and maintain a high level of team spirit (or team cohesiveness)
• Handle guest complaints effectively and professionally
• Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
• Prepare and serve beverages for guests in accordance to the specified requirement and standards
• Maintain stock, supplies and cleanliness of work area and equipment
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the bar
• Supervise and assist in the training of bar staff

Requirements

• Preferably a college graduate with a degree in in Hospitality or in the same capacity
• Preferably has experience working in either a luxury outdoor bar & in a 5* hotel background
• Preferably with knowlege on alcohols and liquorsvarious wines and spirits
• Preferably has a passion for Food & Beverage
• Preferably fluent in English communication
• Preferably loves interacting with guests
• Preferably a self-starter and a team player
• Preferably outgoing and engaging personality and believes in teamwork
• Ability to think outside-the-box and with can-do attitude
• Perform any other duties and special projects assigned by supervisors